Privacy Policy
jetbucks is committed to protecting your personal information. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored, and the rights you have over your own information.
Data We Collect
jetbucks collects personal data from you in the course of providing its online casino and sports betting services. We collect only the data that is necessary for delivering a safe, verified, and personalised experience on the Platform. This Privacy Policy applies to all users who access jetbucks from Bangladesh or any other jurisdiction where the Platform is accessible.
The categories of personal data we collect include:
1.1 Registration Data
When you create an account on jetbucks, we collect your full legal name, date of birth, email address, mobile phone number, and any password or security credentials you establish. This data is required to create and maintain your player account.
1.2 Identity Verification Data
To comply with age verification and anti-money-laundering obligations, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate. Where required, we may also request proof of residential address and proof of payment method ownership.
1.3 Financial & Transaction Data
We record details of all deposits and withdrawals made on your account, including transaction amounts, timestamps, payment method identifiers (such as your bKash or Nagad mobile number), and transaction reference numbers. We do not store full card numbers for Visa or Mastercard transactions; those are handled by our PCI-DSS compliant payment processor.
1.4 Usage & Behavioural Data
We automatically collect data about how you interact with the jetbucks Platform, including the games you play, the bets you place, your session duration, the pages you visit, the features you use, and the times at which you are active on the Platform. This data helps us detect unusual account activity, prevent fraud, and personalise your experience.
1.5 Device & Technical Data
We collect technical data from the device you use to access jetbucks, including your IP address, browser type and version, operating system, device identifier, screen resolution, and referring URL. This data is used for security monitoring, fraud detection, and platform performance optimisation.
1.6 Communications Data
If you contact our support team via email or live chat, we retain records of those communications, including the content of your messages, the date and time of contact, and any resolution or follow-up actions taken. This data enables us to provide consistent customer support and resolve disputes accurately.
1.7 Voluntary Data
If you choose to participate in surveys, promotions, or feedback requests, we collect any information you voluntarily provide in those contexts. Participation is always optional and does not affect your access to the Platform.
Data Categories at a Glance
| Category | Examples |
|---|---|
| Registration | Name, DOB, email, phone |
| Identity | NID, passport, address |
| Financial | Transactions, bKash ID |
| Usage | Games played, sessions |
| Device | IP, browser, OS |
| Communications | Support messages |
We apply a strict data minimisation principle — we collect only what is necessary to deliver our services, comply with verification obligations, and protect the security of the Platform.
How We Use Your Data
jetbucks processes your personal data only for lawful, specified, and legitimate purposes. We do not use your data in any manner that is incompatible with the purposes for which it was originally collected. The specific purposes for which we use each category of data are described below.
2.1 Account Management & Service Delivery
We use your registration data and identity verification data to create and manage your player account, verify your age and identity, process your deposits and withdrawals, and deliver the full range of casino and sports betting services available on jetbucks. Without this processing, we would be unable to provide you with a functional account.
2.2 Fraud Prevention & Security
We use device data, IP address information, transaction data, and behavioural data to detect and prevent fraudulent activity, money laundering, multiple-account abuse, bonus exploitation, collusion, and unauthorised access attempts. This processing is necessary to protect both jetbucks and its legitimate users from financial crime and security threats.
2.3 Regulatory Compliance
We are required to process identity and financial data in order to comply with applicable know-your-customer (KYC) and anti-money-laundering (AML) obligations. This includes retaining transaction records and identity documents for specified minimum retention periods as required by operational policy and financial compliance frameworks.
2.4 Customer Support
We use communications data and account data to respond to your support enquiries, investigate disputes, and resolve account issues. Support records are retained to ensure continuity of service and to protect both you and jetbucks in the event of a dispute requiring historical context.
2.5 Responsible Gaming Monitoring
We use behavioural and usage data to monitor for signs of problem gambling behaviour, such as sudden increases in wagering frequency, extended uninterrupted play sessions, or irregular deposit patterns. This processing is performed in the interest of player welfare and supports our responsible gaming commitments.
2.6 Marketing & Personalisation
With your consent, we may use your usage data and preferences to send you personalised promotional offers, bonus notifications, and platform updates relevant to your interests. You may withdraw your consent to marketing communications at any time by contacting support@jetbucks. Withdrawal of marketing consent does not affect your access to the Platform or the processing of data required for account management.
2.7 Platform Improvement
We use aggregated and anonymised usage and technical data to analyse platform performance, identify areas for improvement, test new features, and optimise the user experience. This processing does not involve data that can identify you as an individual.
Legal Bases for Processing
Processing required to fulfil the account agreement and deliver services.
KYC, AML, and age verification requirements under applicable compliance frameworks.
Fraud prevention, security monitoring, and platform improvement.
Marketing communications and personalisation — withdrawable at any time.
Data Sharing & Disclosure
jetbucks does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the relevant purpose. All third-party recipients of your data are contractually required to handle it securely and in accordance with applicable data protection standards.
3.1 Payment Processing Partners
To process your deposits and withdrawals, we share relevant financial data with our authorised payment processing partners. For mobile financial service transactions, this includes sharing transaction details with bKash, Nagad, Rocket, and Upay as required to complete the transfer. For card transactions, data is passed to our PCI-DSS compliant card processor. These partners are permitted to use your data only to complete the specific transaction and are prohibited from using it for any other purpose.
3.2 Identity Verification & KYC Providers
Where we engage a third-party identity verification service to authenticate your documents or cross-reference your details against KYC databases, we share the minimum data required for that verification. The service provider may retain a verification record in accordance with their own data retention policies, which are disclosed to you at the time of verification.
3.3 Fraud Prevention & Risk Intelligence Services
We may share device fingerprint data, IP addresses, and anonymised behavioural signals with specialist fraud prevention and risk intelligence providers. This sharing enables us to identify and block fraudulent activity across the Platform. Data shared for this purpose is subject to strict contractual limitations on further use or disclosure.
3.4 Legal & Regulatory Disclosure
We will disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where we have a good-faith belief that such disclosure is necessary to prevent crime, protect the safety of any individual, or comply with a valid legal process. We will notify you of any such disclosure where we are legally permitted to do so.
3.5 Corporate Transactions
In the event of a merger, acquisition, corporate restructuring, or sale of assets involving jetbucks, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is processed as a result.
3.6 Analytics & Performance Partners
We may share aggregated, anonymised, and non-identifiable usage data with analytics service providers to help us understand platform performance and user engagement trends. No data shared for analytics purposes can be used to identify you as an individual.
Who May Receive Your Data
Data Retention
jetbucks retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it under applicable compliance obligations. Once data is no longer required for any of these purposes, it is securely deleted or anonymised in accordance with our data disposal procedures.
The following retention periods apply to the key categories of data we hold:
- Account registration data: Retained for the duration of your account and for a minimum of 5 years following account closure, to support regulatory compliance and the resolution of any post-closure disputes.
- Identity verification documents: Retained for a minimum of 5 years from the date of verification or from account closure, whichever is later, in accordance with KYC and AML record-keeping requirements.
- Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, consistent with financial record-keeping obligations.
- Customer support communications: Retained for 3 years from the date of last interaction, unless a related dispute or investigation requires longer retention.
- Marketing consent records: Retained for as long as your account remains active plus 2 years, to demonstrate the basis for any marketing communications sent during that period.
- Anonymised analytics data: Retained indefinitely, as it no longer constitutes personal data once all identifying information has been removed.
Where data is retained beyond the minimum required period due to an ongoing investigation, legal proceeding, or regulatory enquiry, it will be deleted promptly once the relevant matter is fully resolved.
In the event that you request deletion of your personal data (as described in Section 6 below), jetbucks will honour that request to the extent permitted by applicable compliance obligations. Data that must be retained by law cannot be deleted in response to a deletion request until the mandatory retention period has expired.
Retention Periods
| Data Category | Period |
|---|---|
| Account Data | 5 years post-closure |
| Identity Docs | 5 years (KYC/AML) |
| Transactions | 5 years |
| Support Records | 3 years |
| Marketing Consent | Account + 2 years |
| Analytics (anon.) | Indefinite |
Your Privacy Rights
jetbucks respects your rights over your personal data. The following rights are available to you in connection with the personal data we hold about you. To exercise any of these rights, please contact us at support@jetbucks with the subject line "Privacy Rights Request" and a clear description of your request. We will respond within 30 days of receiving a valid request.
6.1 Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this in a structured, commonly used, and machine-readable format. We may ask you to verify your identity before fulfilling an access request to ensure that data is not disclosed to an unauthorised person.
6.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. In many cases, you can update basic account details directly through your account settings. For changes to identity documents or other verified data, please contact support.
6.3 Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for consent-based processing), or where the data has been processed unlawfully. Note that we are unable to delete data that we are legally required to retain under KYC, AML, or financial record-keeping obligations.
6.4 Right to Restriction of Processing
You may request that we restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while we are considering an objection you have raised. During a restriction period, we will continue to store your data but will not actively process it for purposes beyond storage.
6.5 Right to Data Portability
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a portable format for transfer to another service provider. This right applies to data you have actively provided to us, such as your registration details and account preferences.
6.6 Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes, which we will honour immediately upon receipt of your request.
6.7 Rights Related to Automated Decision-Making
Where jetbucks makes decisions about your account through automated processes — such as automated fraud detection or risk scoring — you have the right to request human review of any decision that significantly affects you. To request a human review, contact support@jetbucks with the relevant account details and a description of the decision you wish to have reviewed.
Contact: support@jetbucks
Data Security
jetbucks takes the security of your personal data seriously and implements a comprehensive range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, accidental loss, or destruction. No system can guarantee absolute security, but our layered security approach is designed to minimise risk at every level.
7.1 Encryption
All data transmitted between your device and the jetbucks Platform is protected using 256-bit SSL/TLS encryption. This ensures that any data in transit — including login credentials, payment details, and personal information — cannot be intercepted or read by unauthorised parties. Sensitive data stored on our systems, including identity document records and financial transaction logs, is encrypted at rest using industry-standard encryption protocols.
7. 2 Access Controls
Access to systems that hold personal data is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is governed by role-based access controls, and privileged access to production systems requires multi-factor authentication. Access logs are maintained and reviewed regularly to detect any anomalous activity.
7.3 Vulnerability Management
Our technical infrastructure is subject to regular security assessments, including automated vulnerability scanning and periodic penetration testing by qualified security professionals. Identified vulnerabilities are prioritised and remediated in accordance with their severity rating. Critical vulnerabilities are addressed within 24 hours of discovery.
7.4 Incident Response
jetbucks maintains a documented data breach response procedure. In the event of a security incident that compromises the confidentiality, integrity, or availability of personal data, our incident response team will contain the breach, assess its scope and impact, and notify affected users as promptly as practicable. Notifications will be sent to the email address registered on your account and will include a description of the nature of the breach, the data affected, the likely consequences, and the steps we have taken or propose to take to address it.
7.5 Your Responsibilities
While jetbucks implements robust technical security measures, the security of your account also depends on you. You are responsible for maintaining the confidentiality of your login credentials, choosing a strong and unique password, enabling any available account security features, and promptly notifying us if you suspect that your account has been accessed without authorisation. jetbucks will never ask you for your password via email, live chat, or phone.
If you discover a potential security vulnerability on the jetbucks Platform, please disclose it responsibly by contacting our security team.
Email: support@jetbucks
Policy Updates & Contact
jetbucks reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our services, changes in applicable law or compliance requirements, feedback from users, or improvements to our data handling practices. All updates will be published on this page with a revised effective date.
8.1 Notification of Changes
Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — we will provide notice by email to the address registered on your account at least 14 days before the change takes effect. Continued use of the jetbucks Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
For changes that are minor or administrative in nature — such as corrections of typographical errors, clarifications of existing language, or updates to contact details — we may update this page without providing advance notice. We encourage you to review this Privacy Policy periodically to stay informed of how your data is being handled.
8.2 Previous Versions
Upon request, jetbucks can provide you with a copy of any previous version of this Privacy Policy that was in effect during a specific time period. This may be useful if you wish to understand what data practices applied at the time of a particular interaction with the Platform. To request a previous version, contact support@jetbucks.
8.3 How to Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or about how jetbucks handles your personal data, please contact our Privacy team directly. We are committed to addressing all legitimate privacy enquiries promptly and transparently.
- Email: support@jetbucks (subject line: "Privacy Enquiry")
- Response time: We aim to respond to all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
- Escalation: If you are not satisfied with our response, you may escalate your complaint in writing to support@jetbucks marked "Privacy Escalation". We will assign a senior team member to review the matter.
8.4 Governing Language
This Privacy Policy is written in English, which is the governing language for all interpretive and legal purposes. Any translations provided for user convenience are for reference only and do not affect the interpretation of the English-language version.
1 January 2026
English
14 days advance email notice
Within 30 calendar days
Within 5 business days (BST UTC+6)
Our Privacy Commitments
Every connection to jetbucks is protected with 256-bit SSL/TLS encryption, ensuring your data is secure from the moment it leaves your device.
We never sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data serves only your account and your experience.
Access, correct, export, or delete your data at any time. We respond to all privacy rights requests within 30 days — free of charge.
We apply strict data minimisation — collecting only what is necessary to verify your identity, process transactions, and keep your account secure.
Any material change to this Privacy Policy is communicated by email at least 14 days in advance. No surprise policy changes — ever.
We share financial data only with authorised payment processors including bKash, Nagad, Rocket, and Upay — all bound by strict contractual data protection terms.
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